Privacy Policy
Effective date: [DATE]
Barwell (“Barwell,” “we,” “us,” or “our”), a service of Swell Living LLC, provides an AI-powered answering service for veterinary clinics. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website barwell.ai and our answering services (together, the “Services”).
Who this policy covers
We handle information about two groups:
Clinics — the veterinary practices that subscribe to Barwell.
Callers — the people who call a clinic that uses Barwell (for example, pet owners calling after hours).
Information we collect
From clinics (our customers):
Account and contact details you provide at sign-up (name, business name, email, phone number).
Configuration details you enter during onboarding (your emergency-routing rules, booking link, where messages should be sent, and similar operational settings).
Billing information, which is processed by our payment provider, Stripe. We do not store full card numbers on our systems.
From callers (on behalf of the clinic):
Call details such as phone number, the date and time of the call, and the recording and/or transcript of the call.
Information the caller provides during the call, such as their name, callback number, the pet’s name and species, the reason for the call, and any message they leave.
How we use information
We use information to:
Answer, triage, and route calls on behalf of the clinic.
Send booking links and other call-related text messages to callers (see our SMS Terms).
Create and deliver call records, summaries, and messages to the clinic.
Provide, maintain, secure, and improve the Services.
Process payments and manage subscriptions.
Communicate with clinics about their account and support requests.
Comply with legal obligations.
We do not sell personal information, and we do not use call content to send marketing to callers.
How we share information
We share information only as needed to run the Services:
With the subscribing clinic — call records, summaries, messages, and recordings/transcripts are made available to the clinic the caller dialed.
With service providers that operate our platform under contract, including our voice-AI and telephony/messaging vendors (for example, Vapi and Twilio), our data and automation tools, and our payment processor (Stripe).
For legal reasons — if required by law, regulation, legal process, or to protect rights, safety, and property.
In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.
Call recording and transcripts
Calls handled by Barwell may be recorded and/or transcribed so that we can answer accurately, create records for the clinic, and improve service quality. Clinics are responsible for any notice or consent their jurisdiction requires for call recording. We make recordings and transcripts available to the subscribing clinic.
Data retention
We retain information for as long as needed to provide the Services and for legitimate business or legal purposes, after which we delete or de-identify it. Clinics may request deletion of their account data as described below.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
Callers who receive text messages from us can opt out at any time by replying STOP (see our SMS Terms).
Clinics may access, update, or request deletion of their account information by contacting us.
Depending on where you live, you may have additional rights (such as access, correction, or deletion). To make a request, contact us at privacy@barwell.ai.
Children’s privacy
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date.
Contact us
Barwell (a service of Swell Living LLC)
hello@barwell.ai
1201 Oakland Blvd Ste 1121, Ft. Worth TX 76103
Barwell (“Barwell,” “we,” “us,” or “our”), a service of Swell Living LLC, provides an AI-powered answering service for veterinary clinics. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website barwell.ai and our answering services (together, the “Services”).
Who this policy covers
We handle information about two groups:
Clinics — the veterinary practices that subscribe to Barwell.
Callers — the people who call a clinic that uses Barwell (for example, pet owners calling after hours).
Information we collect
From clinics (our customers):
Account and contact details you provide at sign-up (name, business name, email, phone number).
Configuration details you enter during onboarding (your emergency-routing rules, booking link, where messages should be sent, and similar operational settings).
Billing information, which is processed by our payment provider, Stripe. We do not store full card numbers on our systems.
From callers (on behalf of the clinic):
Call details such as phone number, the date and time of the call, and the recording and/or transcript of the call.
Information the caller provides during the call, such as their name, callback number, the pet’s name and species, the reason for the call, and any message they leave.
How we use information
We use information to:
Answer, triage, and route calls on behalf of the clinic.
Send booking links and other call-related text messages to callers (see our SMS Terms).
Create and deliver call records, summaries, and messages to the clinic.
Provide, maintain, secure, and improve the Services.
Process payments and manage subscriptions.
Communicate with clinics about their account and support requests.
Comply with legal obligations.
We do not sell personal information, and we do not use call content to send marketing to callers.
How we share information
We share information only as needed to run the Services:
With the subscribing clinic — call records, summaries, messages, and recordings/transcripts are made available to the clinic the caller dialed.
With service providers that operate our platform under contract, including our voice-AI and telephony/messaging vendors (for example, Vapi and Twilio), our data and automation tools, and our payment processor (Stripe).
For legal reasons — if required by law, regulation, legal process, or to protect rights, safety, and property.
In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.
Call recording and transcripts
Calls handled by Barwell may be recorded and/or transcribed so that we can answer accurately, create records for the clinic, and improve service quality. Clinics are responsible for any notice or consent their jurisdiction requires for call recording. We make recordings and transcripts available to the subscribing clinic.
Data retention
We retain information for as long as needed to provide the Services and for legitimate business or legal purposes, after which we delete or de-identify it. Clinics may request deletion of their account data as described below.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
Callers who receive text messages from us can opt out at any time by replying STOP (see our SMS Terms).
Clinics may access, update, or request deletion of their account information by contacting us.
Depending on where you live, you may have additional rights (such as access, correction, or deletion). To make a request, contact us at privacy@barwell.ai.
Children’s privacy
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We will post the updated version with a new effective date.
Contact us
Barwell (a service of Swell Living LLC)
hello@barwell.ai
1201 Oakland Blvd Ste 1121, Ft. Worth TX 76103