Terms of Service
Effective date: [DATE]
These Terms of Service (“Terms”) are a legal agreement between you and Barwell, a service of Swell Living LLC (“Barwell,” “we,” “us,” or “our”), governing your access to and use of our website barwell.ai and our AI answering services (together, the “Services”). By signing up for or using the Services, you agree to these Terms.
1. The Services
Barwell provides an AI-powered answering service for veterinary clinics. When a clinic forwards its phone line to Barwell, our AI receptionist answers calls, attempts to identify emergencies and route them to the clinic’s designated on-call contact, sends booking links to new clients by text message, and records messages for the clinic. The Services depend on the clinic correctly configuring and forwarding its phone line to us.
2. Eligibility and accounts
You must be a business and at least 18 years old to use the Services. You are responsible for the accuracy of the information you provide, for your account credentials, and for all activity under your account.
3. Your responsibilities
You agree to:
Configure your account accurately, including emergency-routing rules, booking links, and message-delivery destinations.
Forward your phone line to Barwell when you want calls handled, and understand that we can only handle calls that are actually forwarded to us.
Provide any notices and obtain any consents required in your jurisdiction for call recording and for communicating with your callers.
Use the Services in compliance with all applicable laws.
4. Not an emergency service; no veterinary advice
Barwell is not an emergency dispatch service and does not provide veterinary or medical advice. Our AI attempts to identify likely emergencies and route them according to your configuration, but it may not correctly classify every call. You are responsible for maintaining appropriate emergency procedures for your clients and patients. Barwell is a communications tool and is not a substitute for professional veterinary judgment or care.
5. Free trial
We may offer a 14-day free trial. To start a trial you may be required to provide a valid payment method. Unless you cancel before the trial ends, your subscription will begin automatically and the payment method on file will be charged the applicable plan fee. You may cancel at any time during the trial to avoid charges.
6. Fees, billing, and plans
Subscriptions are billed monthly or annually in advance through our payment processor, Stripe, according to the plan you select.
Each plan includes a set number of answered minutes per month. If you approach or exceed your included minutes, we may notify you and offer optional one-time minute add-ons. Add-ons are billed as one-time charges.
Annual plans are paid in advance for the year and, except where required by law, are non-refundable. Monthly plans renew automatically each month until cancelled.
Fees are exclusive of taxes, which you are responsible for where applicable.
We may change our fees on prospective notice; changes take effect at your next billing cycle.
7. Cancellation
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods except where required by law.
8. Text messaging
The Services send text (SMS) messages to your callers, such as booking links, on your behalf. Your and your callers’ use of messaging is also governed by our SMS Terms. You authorize us to send these messages on your behalf as part of the Services.
9. Intellectual property
We and our licensors own all rights in the Services, including our software, models, and brand. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of your own business data and call records; you grant us the rights needed to operate and improve the Services as described in our Privacy Policy.
10. Third-party services
The Services rely on third-party providers (for example, Vapi, Twilio, and Stripe). Their availability and performance are outside our control, and your use may be subject to their terms.
11. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that every call will be answered, classified, or routed correctly.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BARWELL AND SWELL LIVING LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, CLIENTS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE [THREE (3)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless Barwell and Swell Living LLC from claims arising out of your use of the Services, your configuration choices, your communications with your callers, or your violation of these Terms or applicable law.
14. Termination
We may suspend or terminate the Services for violation of these Terms, non-payment, or as needed to comply with law or protect the Services. You may stop using the Services at any time by cancelling your subscription.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new effective date, and material changes will apply going forward.
16. Governing law
These Terms are governed by the laws of the State of [Texas], without regard to conflict-of-laws rules.
17. Contact
Barwell (a service of Swell Living LLC)
hello@barwell.ai
1201 Oakland Blvd Ste 1121, Ft. Worth TX 76103
These Terms of Service (“Terms”) are a legal agreement between you and Barwell, a service of Swell Living LLC (“Barwell,” “we,” “us,” or “our”), governing your access to and use of our website barwell.ai and our AI answering services (together, the “Services”). By signing up for or using the Services, you agree to these Terms.
1. The Services
Barwell provides an AI-powered answering service for veterinary clinics. When a clinic forwards its phone line to Barwell, our AI receptionist answers calls, attempts to identify emergencies and route them to the clinic’s designated on-call contact, sends booking links to new clients by text message, and records messages for the clinic. The Services depend on the clinic correctly configuring and forwarding its phone line to us.
2. Eligibility and accounts
You must be a business and at least 18 years old to use the Services. You are responsible for the accuracy of the information you provide, for your account credentials, and for all activity under your account.
3. Your responsibilities
You agree to:
Configure your account accurately, including emergency-routing rules, booking links, and message-delivery destinations.
Forward your phone line to Barwell when you want calls handled, and understand that we can only handle calls that are actually forwarded to us.
Provide any notices and obtain any consents required in your jurisdiction for call recording and for communicating with your callers.
Use the Services in compliance with all applicable laws.
4. Not an emergency service; no veterinary advice
Barwell is not an emergency dispatch service and does not provide veterinary or medical advice. Our AI attempts to identify likely emergencies and route them according to your configuration, but it may not correctly classify every call. You are responsible for maintaining appropriate emergency procedures for your clients and patients. Barwell is a communications tool and is not a substitute for professional veterinary judgment or care.
5. Free trial
We may offer a 14-day free trial. To start a trial you may be required to provide a valid payment method. Unless you cancel before the trial ends, your subscription will begin automatically and the payment method on file will be charged the applicable plan fee. You may cancel at any time during the trial to avoid charges.
6. Fees, billing, and plans
Subscriptions are billed monthly or annually in advance through our payment processor, Stripe, according to the plan you select.
Each plan includes a set number of answered minutes per month. If you approach or exceed your included minutes, we may notify you and offer optional one-time minute add-ons. Add-ons are billed as one-time charges.
Annual plans are paid in advance for the year and, except where required by law, are non-refundable. Monthly plans renew automatically each month until cancelled.
Fees are exclusive of taxes, which you are responsible for where applicable.
We may change our fees on prospective notice; changes take effect at your next billing cycle.
7. Cancellation
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial periods except where required by law.
8. Text messaging
The Services send text (SMS) messages to your callers, such as booking links, on your behalf. Your and your callers’ use of messaging is also governed by our SMS Terms. You authorize us to send these messages on your behalf as part of the Services.
9. Intellectual property
We and our licensors own all rights in the Services, including our software, models, and brand. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of your own business data and call records; you grant us the rights needed to operate and improve the Services as described in our Privacy Policy.
10. Third-party services
The Services rely on third-party providers (for example, Vapi, Twilio, and Stripe). Their availability and performance are outside our control, and your use may be subject to their terms.
11. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that every call will be answered, classified, or routed correctly.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BARWELL AND SWELL LIVING LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, CLIENTS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE [THREE (3)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless Barwell and Swell Living LLC from claims arising out of your use of the Services, your configuration choices, your communications with your callers, or your violation of these Terms or applicable law.
14. Termination
We may suspend or terminate the Services for violation of these Terms, non-payment, or as needed to comply with law or protect the Services. You may stop using the Services at any time by cancelling your subscription.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new effective date, and material changes will apply going forward.
16. Governing law
These Terms are governed by the laws of the State of [Texas], without regard to conflict-of-laws rules.
17. Contact
Barwell (a service of Swell Living LLC)
hello@barwell.ai
1201 Oakland Blvd Ste 1121, Ft. Worth TX 76103